At Grand Nail Lounge, we strive to provide each client with an exceptional experience. To ensure the best service and a pleasant environment for everyone, we kindly ask that you review our policies: 1. Appointments and Cancellations • We recommend scheduling appointments in advance to secure your preferred time. • Please notify us at least 24 hours in advance if you need to cancel or reschedule your appointment. Cancellations made within 24 hours may be subject to a fee. 2. Late Arrivals • Arriving late may reduce the time available for your service. To ensure the best experience for all clients, please arrive on time. • If you are more than 15 minutes late, we may need to reschedule your appointment. 3. Health and Safety • Your health and safety are our top priorities. We adhere to strict sanitation and hygiene protocols. • If you have any medical conditions, allergies, or injuries, please inform our staff before your service. 4. Payment • We accept various forms of payment, including cash, major credit cards, and digital payment methods. • Gratuities are greatly appreciated and can be given directly to your technician or added to your payment. 5. Children and Guests • For the safety and comfort of all clients, children under the age of 12 must be supervised by an adult at all times. • We ask that you limit the number of guests you bring to your appointment to ensure a relaxing atmosphere for everyone. 6. Service Satisfaction • Your satisfaction is important to us. If you are not completely satisfied with your service, please let us know before you leave the salon. We will do our best to address any concerns. 7. Personal Belongings • Please take care of your personal belongings. Grand Nail Lounge is not responsible for lost or damaged items. Thank you for choosing Grand Nail Lounge. We look forward to serving you!